Frequently Asked Questions
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Q: Can I set up a payment plan?
A: Absolutely, however we do require a 50% deposit before we can begin work. The deposit is of course deducted from your total cost, but anything after that can be paid in installments at your convenience via PayPal or personal cheque. Our only stipulation is that the project must be paid in full before files will be delivered to you.
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Q: How can I make payments?
A: Cyber-Bytz will send you an invoice through PayPal with the total amount due and set the invoice up through Paypal to allow partial payments or full payments.
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Q: Can you provide references?
A: Certainly! We are happy to refer you to those we have worked for so you can hear from them first-hand about their experiences. Take a look at our Testimonials page as well, several of them have left comments.
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Q: How long will my project take to complete?
A: That depends on your project. Some projects go very quickly, other take much longer but we are always happy to take a look and give you a quote. Book formatting for a print book often goes very quickly, eBook (digital book) formatting can take longer depending upon the book and whether or not there are photos. We hand code and validate your eBooks to ensure they pass industry standards. Graphics such as cover art or book trailers take longer of course, but we will do our best to give you a reasonable time-frame and meet that deadline.
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Q: I use Amazon and KDP for my books, are you familiar with those?
A: Absolutely! If you wish we will upload all the files and you won't have to do a thing, or if you prefer we will send you the files for upload and you can take it from there.
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Q: I am thinking of using Lightning Source through Ingram Sparks, have you used them before?
A: Yes we have. We are as familiar with them as we are Amazon's services.
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Q: What if I don't know what service I want to use to publish my book?
A: It's a confusing world out there for self-publishing authors, and today, there are many different distributors to publish through; so, who is the best to go with? If you have questions and need some guidance we are happy to help guide you to the service best suited for your needs. We can walk you every step of the way through the publishing process and are happy to take charge of getting your book published as well, if that is what you want.
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Q: Do you provide refunds?
A: No. Once we have begun work there are no refunds, but remember that you will always have final approval of the end product.
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